COVID 19 – Our customer promise: business continuity

2 min read.

News Article
4 March 2020

We know your business is important and we value your custom, so in light of the recent developments around the Coronavirus disease (COVID-19), we would like to share with you a brief update around the measures we are taking to ensure service continuity.

NETprotocol has made investments in it’s technology infrastructure and business continuity planning, to ensure we can operate all our systems and processes remotely, with no interruption to normal service levels.

This will ensure we are able to provide you with a seamless service, should any of our colleagues need to work remotely (e.g. due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model.

It is typical for us to operate with a mix of office-based and remote workforce, so it is not a huge change for NETprotocol – however we have tested our business continuity strategy to confirm that we can provide ‘business as usual’ should our entire workforce need to work remotely.

In the event of further advice regarding the COVID-19 virus which required us to implement our business continuity strategy, we will ensure:

  1. Colleagues are able to work remotely with full access to all systems

  2. Desk phones would revert to soft phones or divert to mobiles, allowing normal phone access to our various teams

  3. Any client meetings will be available by video conference or conference call

As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor this dynamic situation, providing you with further updates as appropriate.

For further information or to discuss your individual requirements, please don’t hesitate to contact one of the team: