Case Study: Fully Hosted Managed Service

CLIENT: Mortgage 1st   •   SECTOR: Financial Services   


Mortgage 1st was established in 2008 with the aim of offering professional, qualified, financial advice to their clients throughout the UK. They have been very successful and grown quickly, so much so, they recently re-located to new premises to accommodate the increased headcount.

As organisations grow, the challenges around IT become more apparent to users and these can seem complex to management who don’t have the specialised skills to solve them. Founder and Owner of Mortgage 1st, Jon Stones, realised he needed to partner with an IT provider, capable of managing his organisation’s immediate and future IT requirements efficiently.

“Mortgage 1st has grown rapidly and with this brings new and different headaches from a technology perspective. I needed an IT partner who could provide a scalable solution and support the needs of my business on-going. We do not have any dedicated IT resource in-house, but rely heavily on technology as part of the service we provide to our clients,” Jon explains.

Their Needs

NETprotocol’s technical consultants met with Jon and his team to understand their specific needs and devise a bespoke solution which supported their business objectives and would enable them to continue to grow. Due to the benefits that a secure and resilient Hosted solution offers a growing business such as Mortgage 1st, NETprotocol recommended a fully managed service which provided complete flexibility for the future and could be paid for on a “per user” subscription basis. Delivering a hosted solution across multiple devices (Smart phones, Tablets, Laptops) as standard, would improve the user experience with little or no additional management.

Our Solution

Incorporating a full suite of cloud-based services including e-mail, storage, file sharing, security and business continuity, these would be privately hosted on NETprotocol’s completely secure Tier3+ datacentre. A comprehensive review of the client’s existing infrastructure including security and compliance was performed as part of the process, and the new solution was designed, deployed and made live within a few weeks.

“It’s vitally important that confidential data belonging to our clients is 100% safe” Jon went on to say.  “I’m really happy with the advice NETprotocol offered and the solution they implemented. We are able to access our systems securely from anywhere, at anytime which is great for our customers.” 

As Mortgage 1st have a modern workforce which are based both in the office and remotely, Jon was keen to ensure his team had the flexibility they needed to work from any location without compromising the security of their data. Having worked with highly regulated industries for over 15 years including Legal, Finance and Education, NETprotocol have sourced a range of enterprise-class technologies which meet strict compliance constraints. “We recommended Proofpoint to secure email, reduce spam and protect against ransomware. Plus a cloud-based email archive and emergency inbox which guarantees access to secure email for all users,” NETprotocol’s Technical Director, Mike Batters tells us.

“A Mortgage 1st branded private cloud-based file sharing platform also forms part of the solution, which allows the team to collaborate on client applications, streamlining processes and allowing confidential documents to be accessed by clients seamlessly and securely.” Mike adds.

Being able to communicate with their customers effectively and securely is key to smooth operations and maintaining growth potential at Mortgage 1st, which can now be assured for the first time over the long-term.

“It was always our intention to help Jon re-align his IT with business objectives, offering a sustainable and scalable solution which meets his long-term needs. Jon can now be confident that he has the support and infrastructure he requires to fulfil these goals. He opted to take our Hosted Managed Service as this includes telephone support and IT consultancy for an affordable and predictable monthly subscription. As Mortgage 1st headcount and IT resources grow, we can continue help Jon get the most out of his IT budget by adapting the solution to grow with the business, for absolute minimal investment.” NETprotocol’s Commercial Director, Matt Widdowson concludes.


  • Predictable affordable subscriptions
  • Flexible per user per month billing
  • Securely hosted in one of NETprotocols Private Tier 3+ Datacentres
  • Resilience – Robust infrastructure to maximise uptime (N+1 infrastructure as standard)
  • Scalable – Quickly and easily provision new users
  • Maximum Productivity & Efficiency
  • Telephone support 24/7 to diagnose and resolve IT issues (including wirelessly connecting a new Bose surround sound speaker system to a wall mounted flat screen TV J)

About Mortgage 1st: 

WEB:     •    EMAIL: jon@mortgage1st-ima.coMortgage 1st Email signature


More like this