24/7 IT Support and Helpdesk
Testament to our customer satisfaction levels, NETprotocol has never had a support contract cancelled since we began in 2000.
Support is an integral part of our service offering, whether that be for a fully outsourced IT function or simply as and when you need some very specialist expertise on hand.
In fact, so integral to our business it is, that our two founding Directors, Mike Batters and Paul Walker still sit within the Support Desk function and actively work with clients to resolve complex needs and issues on a daily basis.
Rare to find, this offers NETprotocol raised credibility in terms of the Support Desk it is committed to providing, incorporating a level and breadth of expertise that would genuinely be impossible for any of our 5-2000+ user clients to replicate in-house.
Remaining true to our consultative approach, we will work with you to create a support contract which complements the existing skills and resource you already have available in-house. From on-site engineers working 3 days per week, to a number of remote support calls per month, or a fully managed service – we offer a genuine 24/7 support offering which can be adapted to fit with the bespoke needs of your business.